FAQ

CAN I CANCEL MY ORDER?

When an order is placed on our website, we immediately begin processing it to ensure prompt delivery. You, the client are unable to cancel the order through the website. We’re able to cancel an order once it’s submitted upon receipt of a detailed request from the client through our contact page, within 24 hours of purchase. 

WHAT IS YOUR RETURN POLICY?

Our products are bottled to order, and therefore made specially just for you. As such, we do not take any returns, offer refunds, or offer exchanges for transactions. You are advised to request for a sample size, through our contact page, before purchasing a full size.

WHEN CAN I EXPECT MY FEEDINGSMILES ORDER TO SHIP?

First, thank you for ordering your products! We do our best to ship orders as fast as possible and typically orders are created, packed and ready to ship within 24 hours from the time we receive them. All orders are shipped via USPS and UPS from Portland, OR. You will also receive an automatic notification from us once your order has shipped with a tracking number. All our products are made fresh to order, meaning once we receive your order, we hand pour, bottle and package your product, ensuring you receive the newest and freshest batches of everything. Though this may add a bit of time onto the processing time of each order, typically, you will receive your order within 5 days of ordering it, including delivery. 

DOES FEEDINSMILES SHIP INTERNATIONALLY?

Yes! We’re excited about our international customers and we do our best to offer the most reasonable shipping rates possible. Shipping varies from country to country and we will contact you with additional information as necessary to fulfill your order. We may contact you as necessary even after an order has been placed regarding shipping. Please note, Feedingsmiles is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you.

ARE YOUR PRODUCTS SUITABLE FOR VEGANS?

Yes, yes, yes! Feedingsmiles is made for all animals lovers!!! We are so happy to share that all our products are free from all animal by-products. We do not test on animals; instead, we have fun testing our products with friends and family everyday. We do not use honey or beeswax in any of our products. Feedingsmiles is the nomadic vegan's dream come true. We believe that all sentient beings have the right to a humane life. 

ARE FEEDINGSMILES PRODUCTS SUITABLE FOR MEN?

Certainly! We consider most of our products to be unisex, even the Goddess Bath Salts. Feedingsmiles is proud to be gender-friendly. Our focus is on cultivating a world of happy individuals who passionately fulfill their dreams. The most popular Feedingsmiles products used by men include the following:

For the body: Glory Bath Salts, Sunrise Body Scrub, Beach Body Scrub, Paradise Bar Soaps, Luxury Body Butter, Sultry Massage Oil, Royalty Chest Oil, Throne Perfume, Crown Chakra Oil, 3rd Eye Chakra Oil, and Throat Chakra Oil.

For the face: Synergy Facial Mask, Radiance Exfoliating Grains, Honest facial Cleanser, Calming Facial Toner, Nourish Facial Serum, and Refuel Beard Oil. 

For the hair: Luscious Hair Shampoo, Passion Hair Conditioner, and Success Hair Oil.

WHAT AGE GROUPS ARE FEEDINGSMILES PRODUCTS CREATED FOR?

Our skin care is not age or gender defined and is suitable for everyone who cares for themselves, their loved ones and for the world at large. All persons or entities purchasing Feedingsmiles products must be atleast 18 years old. Those who are committed to their overall health and well being will greatly benefit from Feedingsmiles collection. The way Feedingsmiles' plant-based products fuse with the body is similar to the way the body works with food. Our bodies will absorb what they require. The younger the skin, the less is required. More mature skin will tend to consume more of the active ingredients. Antioxidants and vitamins assist with skin maintenance and cellular regeneration and in this way act as aging deterrents creating a sustainable impact upon the entire organism.

WHAT IS DIFFERENT AND UNIQUE ABOUT FEEDINGSMILES?

For the past few years Elisa has diligently researched, developed and revised the signature formulas in the Feedingsmiles collection. She combines high quality, organic ingredients sourced from reputable and sustainable distributors to provide holistic wellness tools that increase the body's vitality. With the new and improved formulas, Feedingsmiles provides maximum benefit to users around the globe. Feedingsmiles adds a golden touch of holistic skincare that enhances travel experiences and everyday beauty rituals for both men and women. Our luxurious cosmetic products are packaged in shatter-proof glass containers that can be carried onboard aircrafts. Feedingsmiles is designed to bring the luxury spa experience into the home, the office and when camping in nature. Bursting with goodness, we present you with the purest possible essential oil blends that posses truly therapeutic benefits for the mind, body, and spirit, uplifting the way you feel. You simply choose the self-love tool you need from our collection to add magic to your beautiful life. Our products are handcrafted with love and conscious intention everyday. We make fresh batches on demand, plus all products are 100% vegan, ethically sourced, and hand crafted with absolutely no artificial ingredients, no fragrances, no dyes, and zero parabens. Whether it's to achieve and maintain visibly renewed skin, relax the mind, aid sleep, boost your energy or brighten your mood, Feedingsmiles is unique and has you covered on all these accounts. All Feedingsmiles skincare products have seven benefits: three for your skin, one for your mind, one for your wallet, one for the planet, and one for the community. After all, looking good and feeling definately good go hand-in-hand. 

PRICING

Feedingsmiles prices reflect the great quality and standard of our ingredients, packaging, and revised formulations. Every ingredient present in our formulas is of the highest quality and is used in effective quantities. Feedingsmiles products are handmade with care, creativity, passion, positive intentions, love and integrity for your divine life. Certified organic raw materials are more costly due to the economies of scale and labour. We utilize food-grade organic flowers, herbs, nourishing vegetable butters, nutrient-rich plant oils, organic essential oils, mineral-rich salts, vitamin-rich clays, and high-vibrational gemstones. By comparison, our product price per oz is on par with other luxury skincare brands. Infact, Feedingsmiles is affordable compared to other luxury skin care brands. Our top priority is that our products retain high integrity, providing noticeable results without compromising our high standards of value. The Feedingsmiles collection is specifically designed to promote luminosity, passion and youthful vibrancy in all people. The reward for caring for yourself by indulging your skin daily with Feedingsmiles is more than a beautiful and radiant complexion. The rewards are long-term on a physical, emotional, and spiritual level of consciousness.  

WHAT IS THE EXPIRATION DATE FOR FEEDINGSMILES PRODUCTS?

All unopened products have a shelf-life of 12 months. Feedingsmiles products are best used within 9 months of opening. Store the facial creams and body butters in the fridge during the hotter seasons to maintain the texture. Always use the utensils provided to dispense the facial masks, body scrubs, and bath salts. It is recommended to keep water from entering any of the products. Store your products in a shaded and preferably cool area, away from direct sunlight. If a body butter melts because of the heat, rest assured that it is not expired and the ingredients are not compromised. It is best to always use clean hands and the tools provided to apply the products. 

IS THE PACKAGING BIODEGRADEABLE AND RECYCLABLE?

Yes. Feedingsmiles uses almost no plastic in our packaging. All our facial care, body care, and hair care products are available in recyclable glass containers, and some in biodegradable wood containers. 

IS FEEDINGSMILES AN ENVIRONMENTALLY FRIENDLY COMPANY?

As an independent company, our footprint is very small, and we are dedicated to being an environmentally safe and sustainable business. We do not utilize endangered plant species, and we source wild and organic botanical ingredients that are powered by the sun's natural energy. All our products are hand-crafted in small batches in Portland. We source our ingredients from reputable companies and organic farmers. All our printing, boxes and labels are made in the USA. Both the bottles and outer packaging, including the labels are 100% recyclable.

ARE ECO-COSMETICS JUST A TREND?

With homage to our ancestors, we are returning to our roots of being one with the bounty of the Earth. Each herb, flower, fruit, nut, clay, and seed that is used in creating Feedingsmiles has a positively unique quality, essence, and effect on the whole body. It is true that many people are becoming conscious of reducing their environmental foot print on the planet in hopes to improve their overall health and well being. On that basis, being eco-minded is a great commitment to a positive change of lifestyle for the overall benefit of humanity.  

DO NATURAL INGREDIENTS REALLY WORK?

Natural active ingredients effectively care for the skin on a cellular level. Our bodies work in the same way as plants to fight off harmful free radicals with the assistance of antioxidants and vitamins. The active ingredients in our skin care work immediately when they enter the human body. They assist with improving the well being of body cells and supply them with needed energy to regenerate. Our organism recognizes and readily assimilates the active ingredients from plant cells. Furthermore, plants contain composites of active ingredients in which the elements are fully integrated and proportional. The skin cells receive a balanced source of energy in which every component is complementary to the whole thus improving cell vitality.

DO HERBS AND CRYSTALS REALLY WORK TO PROMOTE HEALING?

While we do not provide medical advice, as a certified Holistic Health Practitioner in training, we work with crystals and herbs that promote healing. Herbs have been used for centuries to relieve pain, heal wounds and as tea to soothe internal ailments. Herbs are a much safer to use and are great natural alternatives to modern medicine. Herbs have worked for people for thousands of years before modern medicine became the dominant way. Crystals are intrinsically linked to us by simply existing on this planet with us. Crystals act as a conduit for healing as they allow positive healing energy to flow into the body while pushing negative, toxic, and disease-causing energy out. Everything in the universe has a very unique energy field. Wearing specific crystal jewelry, or carrying stones, can help balance out and protect you from other vibrations that aren't in your best interests. The stars, the rocks on the earth as well as our bodies are made up of water and minerals. Each crystal is unique and has its own vibration that works with specific parts of our bodies and the mind. Crystals can be used for soothing pain, to calm anxiety, to uplifting depression and even promote clear thinking.

WHAT IS A HERB AND HERBALISM?

A herb is a plant material that can be used in medicine making such as, leaves, flowers, bulb, heart wood of trees, seeds barks, seaweed, fungi, resins, and roots. In essence, Herbalism is the study and practice of the interaction between plants and humanity.  

PRODUCT VARIATION

Due to the ingredients being organic and being of natural origin, color and consistency may vary from batch to batch due to the season. This does not in anyway affect the quality or efficacy of the products.

ARE YOUR PRODUCTS CERTIFIED ORGANIC?

We use only certified organic ingredients in all our product formulations. Feedingsmiles was founded on a commitment of purity and excellence. Certifications can be expensive and need to be purchased for each product. Because we are a smaller enterprise, we choose to spend our money on the best organic ingredients rather than on a certificate. If an ingredient is listed as Organic, it is Certified Organic by our suppliers. We do not claim that our skincare products are organic. Rather, we are happy to share that over 90% of ingredients used are certified organic.

WHAT IS THE MOST COMMON MISCONCEPTION ABOUT ORGANIC SKIN CARE?

A common misconception is that they are more gentle for the skin but not as effective as synthetic mainstream brands. Within two weeks of using Feedingsmiles, you will notice a positive difference with overall health of your skin. Each natural component has various properties including antioxidants, herbal extracts, vitamins, minerals and essential fatty acids which encourage the skin to regenerate, hydrate, tone, stimulate, nourish, relax, and tighten. Our skin is programmed to be able to utilize the ingredients that it requires to obtain homeostasis. The wide range of plants in nature allows us to select the most suitable ingredients for each product. These active ingredients are effective due to our similar metabolic processes and affinity with nature. We also believe that in order to obtain healthy, clear skin you need to balance your internal system through correct diet and nutritional intake to obtain optimal results.

WHY CHOOSE ORGANIC?

The more we can minimize exposure to chemicals and toxins the better off we are collectively. Recent scientific studies show that chemicals are toxic even at very low doses. Our skin is extremely permeable. By seeking out veritably organic products/ingredients we are making a positive difference to our own health as well as respecting our environment. 

WHAT ARE IMPORTANT POINTS TO CONSIDER WHEN CHANGING TO ORGANIC COSMETICS?

To guarantee a longer shelf-life we recommend storing all products below 30ºC. Though this is not necessary for every product, it is best to keep Feedingsmiles products away from heat and direct sunlight. If you live in an area where outside temperatures are higher or consistently humid, store the sealed liquid products such as the cleansers and butters in your refrigerator.

FIND YOUR SKIN TYPE

Normal skin– It’s the least problematic of all skin – lucky you! No apparent oily or dry areas, plus the skin appears balanced. The complexion is supple, healthy, and clear with good circulation. 

Dry skin– Occasional flaking of skin, no oily areas and the skin feels tight. It is more prone to develop wrinkles, fine pores, has a rough skin texture and can get easily irritated. 

Combination skin– Oily generally in the t-zone or central part of the face (forehead, nose and chin) with a tendency to break out in those areas. 

Oily skin– Shine appears all over the skin with no dry areas, thick and coarse with enlarged pores and a tendency to break out anywhere into spots, blemishes and acne.

SENSITIVE, DRY SKIN AND SOME ALLERGIES. ARE YOUR PRODUCTS SUITABLE?

Yes! If you have sensitive skin, Feedingsmiles is your golden ticket to positive change! Start with the Gaia facial mask, Honest Facial Cleanser and Nourish Facial Serum. Avoid toners and harsh scrubs if you have very dry skin and open scars. Make the change gradually and use a facial mask at least once a month and follow up with the Honest facial cleanser and Nourish facial serum. After the first two months of using the Gaia mask, Honest cleanser and Nourish serum, your skin will be a lot less sensitive and natural healthy oils will develop on the skin. Add the Divine Facial Steam for relaxation before applying the facial mask of your choice, followed by the Honest Facial cleanser, the Calming Facial Toner, and Nourish Facial Serum. All ingredients are generally safe for all skin types, yet some people may have allergies to certain plant botanicals. Those with extremely sensitive skin should conduct a patch test prior to use with our sample options. We provide freshly made samples and we openly disclose our ingredients, so if there is any particular ingredient that you seek to avoid, you will see it clearly listed in both the Latin and common English names on the item's ingredient list. It should be noted that every purchase or use of Feedingsmiles skincare products is at the buyers's/client's own risk. Our products are not intended to treat, prevent, or cure any skin ailments. For further information, review our Terms of Service. 

ALLERGY TO NUTS, WHAT PRODUCTS WOULD YOU RECOMMEND?

We have you covered! For 100% nut-free basic facial care we recommend the Divine Facial Steam, Bloom facial Mask, Luminous Facial Mask, Synergy Facial Mask, Gaia Facial Mask, Radiance Exfoliating Grains, Honest Facial Cleanser, the Hydrating Facial Toner, the Calming Facial Toner, Nourish Facial Serum.

For nut-free body care we recommend that Detox, Rose, Coffee bar soaps, Glory Bath Salts, Throne Perfume, Crown Chakra Perfume oil, 3rd Eye Chakra Perfume Oil, and Throat Chakra Perfume oil. 

HOW TO TEST IF THE PRODUCTS ARE SUITABLE?

Contact us to request for our samples first and test on the inside of your arm by placing a small amount of the product on your arm, cover it with a clear plastic wrap and leave it on overnight. If there is no reaction, you are generally good to go! Buying samples are a great way to ensure that your body reacts well with the ingredients, and it also helps you know the aromatherapy profile of the product first hand. If you apply a Feedingsmiles product and immediately feel a tingle on the skin, take a deep breathe because the tingle will be gone in a couple of seconds. Most of our products contain Sea salt which causes the skin to tingle even if there is a tiny breakout or open wound on the area. Sea salt is high in necessary minerals for the skin, and it will accelerate the skin's recovery process. A 1-hour patch test or overnight patch test is best for this purpose. If a reaction persists for more than five minutes, discontinue use of the product or sample immediately. Remember that buy purchasing a sample or product from us, you agree to our terms of service sating that Feedingsmiles is not held liable for any skin reactions, or claims of similar nature. You, the client must purchase and use the products at your own discretion and with advice from your dermatologist or aesthetician. 

WHAT ARE THE BENEFITS OF ESSENTIAL OILS IN SKIN CARE?

Our organic essential oils are derived from flowers, fruit, leaves, seeds, barks, wood, roots, leaves, balsam & plant resin. Pure essential oils have been utilized for thousands of years, and they are invaluable as they have the ability to work both therapeutically. They are readily absorbed through the skin into the bloodstream while having a balancing and regulating effect on sebum production. The essential oil synergies in our signature formulas have been chosen for their beneficial qualities on the skin: natural antiseptic, anti-inflammatory, anti-aging, wound recovery, and improvement in circulation. Essential oils exude rich fragrances that are true to the botanical and provide the human senses with positive aromatic notes that enhance the mood. 

DOES FEEDINGSMILES USE NATURAL PRESERVATIVES TO ENSURE ITS PRODUCT SHELF LIFE?

We use several plant-based preservative systems dependent on the product. This includes vitamin E, Sea salt, and natural botanical extracts. Preservation is necessary and is there to protect the product from molds and bacteria.

WHY IS IT IMPORTANT TO USE A CLEANSER?

Cleansing is the MOST important step to achieve great skin. If the skin is not sufficiently clean, dead skin cells and bacteria remain, causing the skin to become dull, flaky and prone to clogged pores. Cleansing also prepares the skin for the application and penetration of more Feedingsmiles luxurious products. The majority of cleansers on the market today contain harsh surfactants that strip the skin of its natural oils further, exacerbating existing skin conditions. Our plant-derived cleansers are mild, gentle and are designed to use in the shower and before bedtime. Treat your face to a tantalizing experience with our Honest Facial Cleanser, Brilliant Cleansing Oil and Radiance Exfoliating Grains. 

WHY USE A TONER?

If you wear any makeup, then yes, you need a toner. Our Hydrating and Calming Facial Toners remove debris, purify the complexion, balancing sebum activity and restoring the skin's pH level. Our toners assist with improving skin elasticity and provide an additional layer of nutrients and moisture. Feedingsmiles Hydrating Facial Toner and Calming Facial toner contain plant-based astringents that minimize pores without drying the skin of necessary oils. To apply your toner, close your eyes, smile and relax your face. Hold the bottle about 20 centimetres away from your face and spray an even mist — 2 to 4 spritzes is perfect. Before it fully penetrates the skin, apply your Nourish Facial and then the Flawless Face Cream. You can also apply your vegan toner on a damp cotton ball or round cotton pad and gently wipe it across your face, paying particular attention to the T-zone, around the nose and the chin area.

TONER SPRAY OR PERFUME SPRAY DISPENSER BLOCKS - HOW TO FIX IT?

Occasionally an air bubble gets into the pump mechanism and stops it from working. Almost always the following method will fix this issue: hold the bottle upside down, you will see a small hole on the bottom lid of the bottle. This will almost always clear the air bubble. Another method is to soak the mist pump dispenser in very hot water or put the dispenser under the tap running with very hot water for a few minutes. Then use a clean dry cloth to wipe the dispenser before re-capping your toner.  If the nozzle was simply too tight, your sprayer may now be working.

WHEN AND WHEN TO MOISTURIZE?

Moisturizers should be used after cleansing and toning the skin to re-hydrate, condition and deeply nourish the skin. Feedingsmiles serums and creams are formulated to create a protective barrier against moisture loss. Feedingsmiles moisturizers contain essential fatty acids, pure vitamins and essential oils that rejuvenate skin qualities and offer maximum hydration. Our moisturizers are best applied after cleansing and toning.

WHAT IS SKIN LIGHTENING AND BRIGHTENING?

The term to brighten and lighten refers to cleansing away the dead skin and dirt oils that accumulate on the skin's surface. It also refers to the practice of using active ingredients to assist to even out the skin tone and complexion by decreasing the concentration of hyper-pigmentation caused by sun damage or environmental damage.  Feedingsmiles skincare products support the healthy production of natural melanin in people of African descent. None of the products are designed to bleach the skin or to change the skin's naturally rich color/tone/shade. All products can be used by people from every nationality in the world to balance uneven skin pigments caused by past wounds, skin infections, and to promote healthy skin cell regeneration. 

WHERE ARE FEEDINGSMILES PRODUCTS MANUFACTURED?

All our products are handcrafted, manufactured and distributed from our Beauty Alchemist's studio in Portland, Oregon, USA.